Privacy Policy

Last updated: June 2026

1. Introduction

Escapia ("we," "us," "our," or "Company") operates the Forêt Dôme glamping retreat. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website and reservation services.

2. Data Controller

Escapia
Bosuilweg 19
2275 Lille, Belgium
Email: info@escapia.be

3. Legal Basis

We process your personal data based on the following legal grounds under GDPR (General Data Protection Regulation):

  • Contractual necessity: Processing data to fulfill our contract with you (booking, reservation, payment)
  • Legal obligation: Processing required by Belgian and EU law (invoicing, tax compliance)
  • Legitimate interest: Improving our services, marketing (only with your consent), fraud prevention
  • Consent: For marketing communications, analytics, and non-essential cookies

4. Personal Data We Collect

We may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, postal address
  • Booking Details: Check-in/check-out dates, number of guests, special requests
  • Payment Information: Payment method, transaction history (processed by Lodgify/Stripe)
  • Communication: Messages, inquiries, and feedback
  • Technical Data: IP address, browser type, pages visited, device information (via Google Analytics with consent)

5. How We Use Your Data

  • Process and confirm your reservation
  • Send booking confirmations and updates
  • Process payments securely
  • Communicate about your stay and special requests
  • Comply with legal obligations (invoicing, tax)
  • Improve our website and services (analytics)
  • Prevent fraud and ensure security
  • Send marketing communications (only with consent)

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Lodgify: Our booking and property management platform (processes reservations and payments)
  • Payment Processors: Stripe and other payment providers (for secure payment processing)
  • Legal Requirements: Belgian authorities or law enforcement if required by law

7. Cookies & Tracking

We use cookies and tracking technologies for:

  • Essential Cookies: Required for website functionality
  • Analytics: Google Analytics (only with consent) to understand user behavior
  • Marketing: To show relevant content and measure campaign effectiveness

You can control cookie preferences via our cookie consent banner. See our full Cookie Policy below.

8. Data Retention

We retain personal data for:

  • Booking Information: For the duration of your stay + 5 years (legal/tax obligations)
  • Communication: Until your inquiry is resolved + 1 year
  • Marketing: Until you unsubscribe
  • Analytics: Aggregated data retained for service improvement

9. Your Rights (GDPR)

As a resident of Belgium/EU, you have the following rights:

  • Right of Access: Request what data we hold about you
  • Right of Rectification: Correct inaccurate data
  • Right of Erasure ("Right to be Forgotten"): Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Opt-out of marketing and certain processing
  • Right to Withdraw Consent: Revoke consent at any time

To exercise these rights, contact us at info@escapia.be with your request.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, and destruction. However, no method of transmission over the Internet is 100% secure.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before sharing your data.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

For privacy inquiries, data requests, or to exercise your rights:

Email: info@escapia.be
Address: Bosuilweg 19, 2275 Lille, Belgium

If you believe we have violated your privacy rights, you may lodge a complaint with the Belgian Data Protection Authority (APD/GBA).

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